Returns & Refunds Policy
At LM Strategic Group LLC, we want customers to feel confident when placing an order through our website. This Returns & Refunds Policy explains the conditions under which returns, replacements, and refunds may be requested. Please read this policy carefully before making a purchase.
Return Eligibility
We accept return requests for eligible items within 30 days of the delivery date.
To qualify for a return, the item must meet the following conditions:
- The item must be unused, unworn, and in its original condition
- The item must be returned in the original packaging whenever possible
- The item must not show signs of damage caused by misuse, mishandling, or abnormal use
- Proof of purchase, such as an order confirmation or receipt, must be provided
We reserve the right to refuse a return if the item does not meet the conditions listed above.
Non-Returnable Items
Certain items may not be eligible for return, including but not limited to:
- Final sale or clearance items
- Gift cards
- Personalized, customized, or made-to-order products
- Items that have been used, altered, washed, or damaged after delivery
- Products returned without prior approval when approval is required
If a product is marked as non-returnable on the product page, that condition will apply.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us review the issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos showing the item and the problem
Once reviewed, we may offer a replacement, refund, or another appropriate resolution depending on the situation.
Return Process
To request a return, please contact our support team using the contact details listed below. In your message, include your order number and the reason for the return.
If your return is approved, we will provide return instructions. Items sent back without proper return instructions may experience delays in processing or may not be accepted.
Customers are encouraged not to send items back until return instructions have been provided.
Return Shipping Costs
Unless the return is due to our error, such as receiving a damaged, defective, or incorrect item, customers are generally responsible for return shipping costs.
Original shipping charges are typically non-refundable unless otherwise required by law or unless the return is the result of our mistake.
Refunds
Once your returned item is received and inspected, we will notify you of the outcome of your refund request.
If approved, your refund will be issued to the original payment method used at checkout. Please note that it may take several business days for the refunded amount to appear in your account, depending on your bank or payment provider.
Refunds may be refused if the returned item does not meet the conditions stated in this policy.
Late or Missing Refunds
If you have not yet received your refund after approval:
- Check your bank account again
- Contact your credit card company, as posting times may vary
- Contact your bank or payment provider for additional processing details
If you have completed these steps and still have not received your refund, please contact us for further assistance.
Exchanges
We only replace items when appropriate, such as when a product arrives damaged, defective, or incorrect. If you would like to request an exchange, please contact us with your order details and a description of the issue.
Order Cancellations
Orders may only be canceled before they have been processed or shipped. Once an order has entered processing or has been dispatched, cancellation may no longer be possible.
If you need to request a cancellation, please contact us as soon as possible after placing your order.
Contact Information
If you have any questions about returns, exchanges, or refunds, please contact us:
LM Strategic Group LLC
9630 Bruceville Road, Ste. 106-393 Elk Grove, California 95757, United States
Phone: (847) 573-1717
Email: [email protected]